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If an NRI’s PAN is still inoperative, he or she is requested to intimate their NRI status along with supporting documents to the respective jurisdictional Assessing Officer.
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Privacy Policy

1. Introduction

Welcome to Digital Jan Seva (“we,” “our,” “us”). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service facilitation platform for documentation services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information You Provide:

  • Contact details (name, email address, phone number, residential address)
  • Demographic information (date of birth, gender)
  • Government identification details (PAN, passport details, etc.) only as necessary for the requested service
  • Payment information (transaction details, not complete card/bank details as payments are processed through secure third-party gateways)
  • Documents you upload for service processing
  • Communication records (emails, chat logs, call recordings for quality assurance)

2.2 Information Collected Automatically:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clickstream data)
  • Cookies and tracking technologies data
  1. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain our services
  • To process your service requests and facilitate documentation assistance
  • To communicate with you regarding your service requests, updates, and status
  • To verify your identity and prevent fraud
  • To process payments and send transaction notifications
  • To improve our services, website functionality, and user experience
  • To comply with legal obligations and resolve disputes
  • To send service-related announcements and updates (you may opt-out of promotional communications)
  1. How We Share Your Information

4.1 With Service Providers:

We share necessary information with our authorized agents, professionals, and service providers only to the extent required to complete your requested documentation service. All service providers are bound by confidentiality agreements.

4.2 Legal Requirements:

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent:

We may share information for any other purpose with your explicit consent.

  1. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication mechanisms
  • Secure data storage and transmission protocols

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations (typically 3-5 years as per Indian regulations)
  • Resolve disputes and enforce our agreements
  • Once no longer needed, we securely delete or anonymize your data.
  1. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request data portability
  • Lodge a complaint with the appropriate data protection authority

To exercise these rights, contact us at [privacy@yourportal.com].

  1. Third-Party Links and Services

Our platform may contain links to third-party websites or services (including government portals). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

  1. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

  1. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

  1. Contact Information

For privacy-related inquiries, concerns, or requests, please contact:

Data Protection Officer
Digital Jan Seva
Village & Post Amhera Haldaur Bijnor Uttar Pradesh 246726
Email: [ssrf8520@gmail.com]
Phone: [6397451001]
Hours: [10 AM TO 8 PM]

Additional Clause for Indian Compliance:

We comply with applicable Indian data protection regulations, including the Information Technology Act, 2000 and its related rules. We respect the sensitive personal data or information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Grievance Officer: As required under Indian law, we have appointed a Grievance Officer who can be contacted at [grievance@yourportal.com] for addressing your concerns.

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